As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    2-1-1 VIRGINIA has participated in several events so far this month, including the Virginia Head Start Associations Annual Conference, the Hollins University Health & Counseling Services Annual Health Fair, the Health Wagon Health Fairs in both Wise and Clintwood, and Carilion Clinic’s Respiratory Care & Sleep Conference. Check out our pictures from some of these events!

    VA Head Start Association Conference (8)VA Head Start Association Conference (7)

    The Virginia Head Start Association’s Annual Conference was held at the Southwest Virginia Higher Education Center in Abingdon.

    Caroline County Database Training (5)

    One of our 2-1-1 VIRGINIA Outreach Specialists visited the Caroline County Community Services Center in Milford to meet with organizations in that area.

    Caroline County Database Training (2)

    Haven’t seen one of these in a while!

    RAM-Clintwood (3) RAM-Clintwood (2)RAM-Clintwood (9)RAM-Clintwood (10)

    Preparations for the Health Wagon Health Fair at the Valley View Freewill Baptist Church in Clintwood.

    Carilion Conference (2)Carilion Conference (1)

    2-1-1 Table at Carilion Clinic’s Respiratory Care & Sleep Conference.