Contact Program Director
Laura Prevatt
2-1-1 VIRGINIA Director
540.985.0131, Ext 213

Robert Morrow
2-1-1 VIRGINIA Statewide Director
540.985.0131, Ext 201

    As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.

    2-1-1 VIRGINIA employs four Outreach Specialists who travel the state in order to educate local governments, businesses, faith-based organizations, nonprofits and community members about 2-1-1 and the services that we provide. They also seek out new resources and assist current ones with updating their listing information on the 2-1-1 database.

    If you are interested in learning more about 2-1-1 VIRGINIA, please contact the appropriate Specialist for your area (although area boundaries are flexible):

    Central Virginia
    (Amherst, Appomattox, Bedford, Campbell, Franklin, Henry, Patrick and Pittsylvania Counties, and the Cities of Bedford, Danville, Lynchburg and Martinsville.)
    Joan Phelps
    United Way of Central Virginia
    1010 Miller Park Square
    Lynchburg, VA  24501
    434-846-8467, Ext. 151

    Northern Virginia
    (Albemarle, Arlington, Augusta, Caroline,  Clarke, Culpeper, Fairfax, Faquier, Frederick, Greene, Highland, King George, Loudoun, Louisa, Madison, Orange, Page, Prince William, Rappahannock, Rockingham, Shenandoah, Spotsylvania, Stafford, Warren Counties, and the Cities of Alexandria, Charlottesville, Fairfax City, Falls Church, Fredericksburg, Manassas, Manassas Park)
    Mary Ellen Hutcherson
    Council of Community Services
    P.O. Box 598
    Roanoke, VA 24004-0598

    Richmond/Petersburg Area
    (Amelia, Brunswick, Buckingham, Charles City, Charlotte, Chesterfield, Cumberland, Dinwiddie, Farmville, Goochland, Greensville, Halifax, Hanover, Henrico, Lunenburg, Mecklenburg, New Kent, Nottoway, Powhatan, Prince Edward, Prince George, Surry and Sussex Counties, and Cities of Colonial Heights, Emporia, Hopewell, Petersburg and Richmond)
    Altise Street, CIRS
    United Way of Greater Richmond & Petersburg
    2001 Maywill Street
    P.O. Box 11807
    Richmond, VA  23230

    Southeastern Virginia
    (Accomack, Essex, Gloucester, Isle of Wight, James City, King & Queen, King William, Lancaster, Mathews, Middlesex, Northampton, Northumberland, Richmond, Southampton, Westmoreland, York, Counties, and the Cities of Chesapeake, Franklin, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Suffolk, Virginia Beach and Williamsburg)
    Elaina Dariah, CIRS
    The Planning Council
    5365 Robin Hood Road, Suite 700
    Norfolk, VA  23513
    757-622-9268, Ext. 3048

    Southwestern Virginia
    (Albemarle, Alleghany, Augusta, Bath, Bland, Botetourt, Buchanan, Carroll, Craig, Dickenson, Floyd, Fluvanna, Giles, Grayson, Lee, Montgomery, Nelson, Pulaski, Roanoke, Rockbridge, Russell, Scott, Smyth, Tazewell, Washington,  Wise and Wythe Counties, and the Cities of Bristol, Covington, Galax, Norton, Radford, Roanoke and Salem)

    Carissa South
    Council of Community Services
    P.O. Box 598
    Roanoke, VA  24004-0598


    Did you know? 2-1-1 VIRGINIA supports the Virginia Department of Emergency Management in the event of significant weather events.  With winter upon us, you can count on 2-1-1  to provide information like where emergency shelters or warming stations might be set up.  There are a variety of other kinds of resources available, so remember to call 2-1-1 if you need help in a non-emergency situation!

    Another little-known feature of 2-1-1 is our ability to facilitate volunteerism.  If you have time or talent to contribute to a worthy cause, you can connect with 2-1-1 to hear about organizations in your area who are looking for volunteers.  We can also help coordinate efforts during weather crises — if you can help clear fallen trees/branches after a storm, or want to volunteer to help plow/push snow for people who can’t do it themselves, you can call 2-1-1 and connect to Hands On Blue Ridge to share your time and skills!



    To access the Quick Guide to Community Resources for your area, please click on the appropriate link below:

    Alleghany County

    Bedford County

    Bland County

    Botetourt County

    Buchanan County

    Clarke County

    Dickenson County

    Faquier County

    Franklin County

    Frederick County

    Giles County

    Grayson County

    Greene County

    Henry County-City of Martinsville

    Lee County

    Montgomery County

    Page County

    Prince William County

    Pulaski County

    Rappahannock County


    Roanoke-Salem-Vinton Booklet (English)

    Roanoke-Salem-Vinton Booklet (Spanish)

    Russell County

    Scott County

    Shenandoah County

    Smyth County

    Tazewell County

    Warren County

    Washington County

    Wise County