2-1-1 VIRGINIA Southwest Center


    2-1-1 is an easy to remember phone number connecting people with free information on available community services including those that serve the well-being of older adults. When you dial 2-1-1, a trained professional will listen to your situation and suggest sources of help using one of the largest databases of health and human services in Virginia.

    Roanoke-Salem-Vinton Quick Guide July 2013

    Quick Guide for Community Services (Spanish version) PDF

    The Council of Community Services’ 2-1-1 VIRGINIA – Southwest Center is one of the 5 regional 2-1-1 VIRGINIA centers. 2-1-1 VIRGINIA offers free information on a wide variety of services including health, human services, elder programs, day care, recreation and more. To access the statewide database, visit 2-1-1 VIRGINIA Website.

    We currently maintain comprehensive information on more than 3,400 human service programs in 21 counties and 7 cities in our coverage area in Southwest Virginia. To view the coverage area of the 2-1-1 VIRGINIA – Southwest Region and the 4 other regional centers click here.

    To get quick free and confidential information and referral from a friendly referral specialist, dial 2-1-1 or visit us at 502 Campbell Avenue SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day 365 days a year. Mail-in and email requests are also accepted. Trained 2-1-1 Community Resource Specialists will determine your needs and link you with the most appropriate resources for help.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 1,200 members, most of which are agencies. The mission of AIRS is to advance the capacity of information and referral programs to better serve their communities.

    The AIRS Certification Program awards professional credentials internationally to individuals who successfully complete the appropriate AIRS Certification Program for information and referral practitioners. It is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Community Resource Specialists work to achieve and maintain  AIRS certification.

    NIMS Certification

    The Council of Community Services is working toward having multiple staff members trained in Disaster Preparedness and Response.



      • March 20, the first day of Spring! Many view this time of year as a new beginning, and purge their homes of unused items. If you’re in the midst of Spring cleaning your environment, please don’t forget those less fortunate. Consider recycling your unused and unwanted clothing and household furnishings by donating them to local charities. 2-1-1 VIRGINIA can provide you with information on those organizations that may accept your donations.
      • April is National Child Abuse Prevention Month, a time to recognize that we each can play a part in promoting the social and emotional well-being of children and families in the community. For resources in your area, please dial 2-1-1.
      • 2-1-1 VIRGINIA has several outreach opportunities scheduled during the next few weeks, among them are a presentation to staff members at the Salem Veterans Administration Medical Center on April 4th, the Virginia Head Start Association’s Annual Training Conference at the Hotel Roanoke and Conference Center April 9th through the 11th, and the Smart Beginnings Coalition’s Early Childhood Conference on May 4th at Wytheville Community College.