As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    The Stand Down for Homeless Veterans event was held yesterday – November 19 – at the Salem Civic Center. Many local organizations were represented, including The Salvation Army of Roanoke, Rescue Mission Ministries, the City of Roanoke’s Homeless Assistance Team and sponsors Total Action for Progress, the Salem VA Medical Center, the Roanoke Valley Veterans Council, and the Western Virginia Workforce Development Board. Those agencies, as well as others, provided a variety of services for the veterans attending:  eye examinations, haircuts, resource information, clothing vouchers,  housing assessments, picture IDs, a hot meal and more. 2-1-1 VIRGINIA was thankful for the opportunity to participate and honor those who have sacrificed so much for our country.

    2-1-1 VIRGINIA Display
    Veterans enjoying a musical performance
    Representatives from Rescue Mission Ministries and The Salvation Army of Roanoke speak with Roanoke City Councilmember Bill Bestpitch

    Saturday’s 2014 Roanoke Veteran Career Fair at the Historic Roanoke City Market Building
    Excelis Job Fair (10)
    Excelis Representative Amber Cannaday
    Excelis Job Fair (8)
    Amanda Holcomb of Hands on Blue Ridge
    Excelis Job Fair (9)
    The Virginia Employment Commission’s Edward Blevins & Kimberly Dameron
    Excelis Job Fair (7)
    Goodwill Industries of the Valleys
    Excelis Job Fair (12)
    City of Roanoke
    Excelis Job Fair (13)
    Alison Jorgensen, Council of Community Services’ Director of Resource & Capacity Development
    Excelis Job Fair (14)

    Bland Correctional Center’s Re-Entry Resource Fair
    Excelis Job Fair (6)
    2-1-1 VIRGINIA participated in Bland Correctional Center’s recent Re-Entry Resource Fair. The fairs are planned and held for inmates who are nearing release into the community. The goal of the fairs is to provide those individuals with tools that they may need to successfully transition home. Other participating agencies, businesses and organizations included:

    • Bland County Department of Social Services
    • Virginia Department of Motor Vehicles
    • Goodwill Industries of the Valleys
    • Wytheville Community College Workforce Development

    Also participating was People Incorporated‘s Virginia CARES program, whose goal is to assist returning citizens once they arrive in the community.


    Virginia CARES


    Virginia CARES 1


    Returning to Roanoke From the Correctional Center . . .

    Bland County
    Bland County

    Giles County
    Giles County

    Pulaski County
    Pulaski County

    2014 11 08 Veterans Career Fair

    Beautiful Fall day in Franklin . . .

    Franklin County

    and Henry Counties.

    Henry County

    The pictures above were taken between Roanoke City and the Southern Area Agency on Aging in Martinsville. The Southern Area Agency on Aging provides support that promotes independence and well-being for older adults, and serves the Cities of Danville and Martinsville, as well as the Counties of Franklin, Henry, Patrick and Pittsylvania. The services that they offer include:

    • Information & assistance
    • Senior employment services
    • Transportation
    • Insurance counseling
    • Personal care

    For more information, residents of Martinsville and Henry County may call 276-632-6442. Individuals from Danville, Franklin County, Patrick County and Pittsylvania County, please call 1-800-468-4571.

    Credit Counseling

    Stand Down for Homeless Veterans