As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    FACEBOOK February!

    Transitional Options for Women is a program that assists women newly-released from our local prisons and jails. Their Open House event is scheduled for Saturday, February 21, from 11:00 AM until 2:00 PM at 1729 Patterson Avenue, SW in Roanoke. Heavy hors d’oeuvres will be provided. Donations appreciated. Please RSVP to Dorothy Owsley at dowsley@cox.net.

    The Southern Area Agency on Aging (SAAA) wants to hear from residents of the Cities of Danville and Martinsville, and the Counties of Franklin, Henry, Patrick and Pittsylvania about what you think is important to ensure that older citizens can live in their communities with dignity and choice. SAAA is conducting a survey in order to learn more about your views, and they’d like to hear specifically from:  older citizens, SAAA’s customers, individuals who are providing care for a family member, people or organizations who work with older individuals or anyone who has an interest in ensuring that community services are responsive to the needs of older adults. For additional information or to obtain a survey, please either call SAAA at 1-800-468-4571, email to info@southernaaa.org or tcfontaine@southernaaa.org, or stop by their office at 204 Cleveland Avenue, Martinsville, VA  24112.

    A Taste of African Heritage

    Chronic Disease Workshop

    The time is approaching for the 17th Annual Ferrum College Human Services Internship and Career Fair. The career fair includes social service and law enforcement agencies that are seeking either internship students or full-time employees. The fair will be held on Friday, February 13, in the Panther’s Den of Franklin Hall. Fair hours will be from 10:00 AM until 2:00 PM. Also, please mark Thursday, March 26, on your calendar for the spring Career Premiere Internship and Employment Fair to be held at Green Ridge Recreation Center in Roanoke.

    2015 02 04 Points of Light

    IMPORTANT INFORMATION regarding changes to the City of Roanoke Redevelopment & Housing Authority’s Housing Choice Voucher (Section 8) application process! The RRHA will begin accepting waiting list applications on Wednesday, February 4, at 12:00 AM. However, the application procedure is very different from what they have done in the past. Applications must be submitted online. No paper applications will be accepted! All completed and accepted applications will be randomly assigned to the waiting list by a lottery. For additional information, please see the Public Notice below.

    Section 8

    Help a Neighbor in Need By Providing Soup for Seniors - A hot bowl of soup on a cold day will make sure that no senior goes hungry. Help end senior hunger by giving soup and crackers to the Local Office on Aging (LOA)’s annual Soup for Seniors collection in collaboration with AARP. Your contribution will make a huge difference in the lives of your home bound neighbors. February 2nd – 7th, 9:00 AM – 6:00 PM, Main Collection Site: Church of St. Peter and St. Paul – other collection sites, can be found online at CreateTheGood.org.

    The 2015 Roanoke Valley Community Health Needs Assessment (CHNA) is now being conducted in Roanoke and Salem Cities as well as Roanoke, Botetourt, and Craig counties. The last CHNA was conducted in 2012.  Based on the findings in 2012, Carilion Clinic and Healthy Roanoke Valley partners have been working to improve access to healthcare services, better coordinate care and promote wellness in our communities over the past three years.

    In 2012, we learned a great deal from a Community Health Survey that was completed by 4,000 community members. In 2015, we would like to reach as many if not more individuals with the survey.

    The 2015 Community Health Survey will be available through April 30, 2015 for all residents, 18 years of age and older, living in the cities of Roanoke and Salem, or the counties of Roanoke, Botetourt, and Craig.  Our target population includes low-income individuals, uninsured or underinsured individuals, and those living with chronic illnesses.

    Participants who complete the survey will get the chance to win one of five $10 Kroger gift cards. Survey completion takes about 15 minutes. You may do so by:

    2015  RVCHNA Poster_001